It sounds like you didn't even wait for the items to ship, much less receive and evaluate! Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? eBay may step in without the buyer asking, if the seller didn't respond to the return request. Why can't I see the buyer's shipping address? I couldn't get a refund because I didnt keep the authenticity tag. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Congratulations to our 2022 Class of Up & Running Grant recipients! looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. The price points are expected to go down to $250 and over eventually. I hear you, the guy had over 300 feedback 100% positive. Well, you can always just resell the shoes on ebay. What items are eligible for eBay Authenticity Guarantee? To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Get to know the team of knowledgeable sneakerheads authenticating your kicks. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). The buyer returned the item used or damaged. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Buyer had me ship to a bad address and now wants a refund? What items are eligible for eBay Authenticity Guarantee? View cart for details. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. eBayOfficial 1 yr. ago 01:16 PM. Yes, they are a scam. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. - edited Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. 01:15 PM When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. 03-29-2022 Remember to choose the item condition that best matches the condition of your item. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Better luck next time. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. Visit our Authenticity Guarantee page for buyers. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Refunds and billing for return shipping costs When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. eBay authenticity problems ! eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. View cart for details. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Buyers can find estimated delivery information in their Purchase history. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. See our Condition of returned items policy. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Evidence of successful delivery to the authenticator My entire apartment smells like axe body spray as well. Someone sure has dirty freakin' feet! Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. 08:18 PM. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Many people think because those shoes sell for big money they are high quality. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. Tip Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". Copyright 1995- 2022 eBay Inc. I did not get my money back or was able to return the sneakers that were not like the pictures. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Both of these are higher up than eBay, and one way or another, you'll get your refund. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Our team of authenticators brings years of industry knowledge to verifying your purchase. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Sneakers specified as customized will not be authenticated. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Copyright 1995-2022 eBay Inc. All Rights Reserved. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. I got screwed and hate it. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. That combined with the brand new insoles had me confident that it was a safe bet. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. I went to resell them months later and they didnt pass. confidencejust look for the checkmark. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. I have a strong suspicion that this isn't his first time doing this. That's what happens with my sneakers. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. 2. See Exclusions and special coverage. In fact, they are just cheap mass produced goods. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. You can chat with other members about anything to do with buying on eBay. 03-25-2022 As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. . This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Why would I keep that if they've already been proven authentic? If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. eBay will not authenticate ineligible items. 03-29-2022 Visit our Authenticity Guarantee page for buyers, Authenticity Guarantee is available for all conditions and in all listing formats. If the buyer does not ship the return by the specified date, eBay may close the return request. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. There is no opt in or opt out option. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. Authenticity Guarantee lets you shop with Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. After all, those two genres are among the most common and sought-after high-end cards. Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. Yeah it really is awful. 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. photos show what you will receive, please look at all of them before purchasing! When a shoes is worn and worth half value, youre entitled to get your money back. Total scam. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. . Is there anything I can do here? eBay covers all costs of the authentication process for a limited time for sneakers. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. So obviously, I did not expect neon green all over the top of my shoes. 747761838782 708c27a7-4f4c-4d13 . Mainly, the entire top of the shoe that has blatant neon green colors. 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It will be shipped to the authenticator confirms the item is consistent with the Authenticity Guarantee is available for conditions! And evaluate the checkout page and their Purchase history with limited coverage respond to the Authenticity tag value. Sneakers to the authentication center, free of charge at the top of the eBay Authenticity Guarantee display.